BILLING & CRM SYSTEM

Our BCRM (Billing & Customer Relationship Management) system includes web-based customer relationship management applications for managing all interactions with customers and/or partners. BCRM system provides a consolidated view of customer information, activities and records in a single database and brings instant access to all billing, pricing, call centre and back office functions. Integrated ticketing system enables control on all the processes from sales to delivery and post-sales support. Dashboards and reports produce not only real-time, but also recorded sales data and allow searches for contacts, customer accounts, etc. Additional tools, such as built-in calling opportunities, give access to automation of call center workflow and efficiently communication with customers.

KEY FEATURES

• Customer & Process Management
• Sales & Support Automation
• Integrated Marketing & Telephony
• Document Storage
• Report Management & Analysis

CLIENTS :“Cross Hi-Tech” LLC (trademark CTV), “Smart Solutions” LLC

CRM FOR TRAVEL BUSINESS

We have developed CRM solution tailored specifically to the needs of the travel business. Our Travel CRM system allows to improve the processes of interaction with customers and/or agents and supports automate operating procedures thus simplifying daily tasks. Due to the features implemented into the CRM system it’s easy to use bookkeeping services, sales tools, analytics, mailing, as well as track all available information related to customer, travel itinerary, pre-sales / post-sales communication. Information archive supply with such data as flights, airline tickets, booking history, customer preferences, and more. Additional options allow easily edit, save or update customer-related information and manage all the booking efficiently.

KEY FEATURES

• Customer & Process Management
• Sales & Support Automation
• Integrated Marketing & Telephony
• Document Storage
• Report Management & Analysis

CLIENT : “Festa Tour” travel agency

IPTV & OTT MULTISCREEN SOLUTION

We offer customizable IPTV / OTT solution delivering most popular TV channels anywhere, anytime and on any Internet-connected screen. Personalized TV watching experience is available for all familiar interfaces whether it is a smartphone, tablet, Smart TV or set-top box. We bring the standards of providing with more convenient and fully “location-independent” innovative TV services, that are delivered across any Internet network and provide control over different options: when, where, and on what devices subscribers watch. Our solution enables providing a wide range of services, including Live TV (channel LIVE broadcasting), Pause / Rewind / Restart Live TV, Network Personal Video Recording – NPVR, Video on Demand, Parental Control, Catch-Up TV, Electronic Program Guide (EPG), etc..

KEY FEATURES

• Advanced streaming technology
• Multi-device end-to-end IPTV system
• Multilingual user interface
• Web based management & monitoring
• Interactiveness (VoD, EPG, Catch-Up, etc.)

CLIENT : CTV

IP PBX TELEPHONY SYSTEM

We offer PBX telephony system based on IP technology. The IP PBX (Private Branch Exchange) has the advantage of converging data and voice networks. This means that internet access, VoIP and traditional telephone communications are all possible using a single line to each user. The system allows to get services fulfilled with a lot of options and features brought in based on IP infrastructure. In particular, the IP-PBX opens up more complex functions, such as Call Transfer, Call Recording, Call Routing, Calls History, Call Limits, Call Waiting, Call Forwarding, Call Redirect, Call Restrictions, Caller ID, Hotline, Conference Call, Speed Dial, Interactive Voice Recordings, Voice Mail, etc.

KEY FEATURES

• Easy Configuration
• Simpler Management
• Remote Extensions
• Mobility
• Interactiveness (VoD, EPG, Catch-Up, etc.)
• More choices

CLIENTS : ARARATBANK OJSC ,Aeroflot Russian Airlines,”RUSAL ARMENAL” CJSC,”TORIA KARTA” chain of restaurants,“Every Day” CJSC

WEB APPLICATIONS

We stand for providing a wide array of website design and development services. Our team is specialized in custom web programming and has the experience to build reliable web applications, B2B portals and E-Commerce solutions for a variety of industries, including Travel, Telecommunication, Finance, Entertainment and more. We create stylish, functional and responsive websites focused on usability design and best user experience. Our goal is to help clients build a strong online presence!