“SMART SOFT” LLC is an IT solutions development company based in Yerevan, Armenia. We offer an extensive range of IT services for businesses and deliver innovative solutions based on cutting edge technologies and best practices. Our services include web development, design, business management software solutions, IT consulting, as well as creation and management of local and global computer / telephone networks. Our vision is to provide unique approach to every project, bring professionalism in everything we deliver and offer results-driven IT solutions. We aim do our best to meet our clients’ expectations and are open for new challenging projects!
When Smart Coding Meets Innovative Solutions!
We provide unique approach to every project, bring quality in everything we deliver and offer reliable software solutions
that are not only designed beautifully, but also are very functional and strong!
HOW IT WORKS: From strategy and process consulting to design, to development and launch!
Who we are
What matters to us most
At SMART SOFT, our passion is to provide you with customized services and responsive IT solutions that are focused on achieving your business goals! Our strength lies in our ability to understand your unique needs and turn your ideas into reliable solutions! Our team of developers and experienced professionals has successfully completed projects for a variety of industries offering high quality, personalized and professional IT solutions and services to businesses across the globe!
We have the experience and knowledge to build reliable web applications for a variety of industries and business domains, including e-Commerce, e-Learning, Finance, Travel, Telecommunication, Entertainment and more.
We help our clients solve their business challenges by building innovative and responsive business management software solutions, including CRM and ERP software solutions, billing systems, workflow optimization systems, databases integration and many more.
We guide in planning IT strategies and assistance on how best to use software solutions to meet business objectives. In addition to providing advice, we often estimate, manage, implement and administer systems on behalf of businesses.
We design and manage wired and wireless computer networks ensuring smooth operation and security, as well as create corporate telephone networks by developing interactive voice response systems and call centre services.
Our Projects!
BILLING & CRM SYSTEM
Our BCRM (Billing & Customer Relationship Management) system includes web-based customer relationship management applications for managing all interactions with customers and/or partners. BCRM system provides a consolidated view of customer information, activities and records in a single database and brings instant access to all billing, pricing, call centre and back office functions. Integrated ticketing system enables control on all the processes from sales to delivery and post-sales support. Dashboards and reports produce not only real-time, but also recorded sales data and allow searches for contacts, customer accounts, etc. Additional tools, such as built-in calling opportunities, give access to automation of call center workflow and efficiently communication with customers.
KEY FEATURES
- Customer & Process Management
- Sales & Support Automation
- Integrated Marketing & Telephony
- Document Storage
- Report Management & Analysis
CLIENTS :“Cross Hi-Tech” LLC (trademark CTV)
CRM FOR TRAVEL BUSINESS
We have developed CRM solution tailored specifically to the needs of the travel business. Our Travel CRM system allows to improve the processes of interaction with customers and/or agents and supports automate operating procedures thus simplifying daily tasks. Due to the features implemented into the CRM system it’s easy to use bookkeeping services, sales tools, analytics, mailing, as well as track all available information related to customer, travel itinerary, pre-sales / post-sales communication. Information archive supply with such data as flights, airline tickets, booking history, customer preferences, and more. Additional options allow easily edit, save or update customer-related information and manage all the booking efficiently.
KEY FEATURES
- Customer & Process Management
- Sales & Support Automation
- Integrated Marketing & Telephony
- Document Storage
- Report Management & Analysis
CLIENT : “Festa Tour” travel agency
IPTV & OTT MULTISCREEN SOLUTION
We offer customizable IPTV / OTT solution delivering most popular TV channels anywhere, anytime and on any Internet-connected screen. Personalized TV watching experience is available for all familiar interfaces whether it is a smartphone, tablet, Smart TV or set-top box. We bring the standards of providing with more convenient and fully “location-independent” innovative TV services, that are delivered across any Internet network and provide control over different options: when, where, and on what devices subscribers watch. Our solution enables providing a wide range of services, including Live TV (channel LIVE broadcasting), Pause / Rewind / Restart Live TV, Network Personal Video Recording – NPVR, Video on Demand, Parental Control, Catch-Up TV, Electronic Program Guide (EPG), etc..
KEY FEATURES
- Advanced streaming technology
- Multi-device end-to-end IPTV system
- Multilingual user interface
- Web based management & monitoring
- Interactiveness (VoD, EPG, Catch-Up, etc.)
CLIENT : CTV
IP PBX TELEPHONY SYSTEM
We offer PBX telephony system based on IP technology. The IP PBX (Private Branch Exchange) has the advantage of converging data and voice networks. This means that internet access, VoIP and traditional telephone communications are all possible using a single line to each user. The system allows to get services fulfilled with a lot of options and features brought in based on IP infrastructure. In particular, the IP-PBX opens up more complex functions, such as Call Transfer, Call Recording, Call Routing, Calls History, Call Limits, Call Waiting, Call Forwarding, Call Redirect, Call Restrictions, Caller ID, Hotline, Conference Call, Speed Dial, Interactive Voice Recordings, Voice Mail, etc.
KEY FEATURES
- Easy Configuration
- Simpler Management
- Remote Extensions
- Mobility
- Interactiveness (VoD, EPG, Catch-Up, etc.)
- More choices
CLIENTS : ARARATBANK OJSC ,Aeroflot Russian Airlines,”RUSAL ARMENAL” CJSC,”TORIA KARTA” chain of restaurants,“Every Day” CJSC
WEB APPLICATIONS
We stand for providing a wide array of website design and development services. Our team is specialized in custom web programming and has the experience to build reliable web applications, B2B portals and E-Commerce solutions for a variety of industries, including Travel, Telecommunication, Finance, Entertainment and more. We create stylish, functional and responsive websites focused on usability design and best user experience. Our goal is to help clients build a strong online presence!
We would love to hear from you!
+374 15 552255